Virtual Command Center
Automated and proactive monitoring of IT infrastructure
Ensure business continuity at affordable pay-per-use pricingGain control and go beyond fire-fighting to ensure high availability and performance of critical IT infrastructure - 24x7/365 days
Life or work without a high performing network or applications is unimaginable in today’s day and age. Therefore, it is very frustrating whenever one is unable to access a system or application. Don’t let this happen to your business.
Trigent’s virtual command center solution provides proactive and intelligent 24×7 management of your IT infrastructure. We ensure your business-critical IT infrastructure’s high availability and performance so that your employees enjoy seamless access to them at all times from anywhere.
VCC solution does proactive monitoring to ensure that tickets are automatically raised based on the degradation of service, leading to a reduction in the volume of tickets flowing into the desk. You get even more value with VCC solution as our innovative & flexible pricing is based on the number of desktops and servers that require support, thus optimizing your operational cost.
Challenges
Many IT managers have sleepless nights due to their team’s inability to support:
- Globalization of businesses
- Rising workforce decentralization
- Prominence of cloud-based enterprise mobility management
- Increasing use of productivity applications
- Wide range of applications and devices
- Network and server infrastructure troubleshooting
- Growing volume of tickets, ticket prioritization
- Shorter SLA timeframes
Built to supercharge your IT infrastructure
Best practice ITSM workflows
Security
Smart automation
Implementation
Powerful integrations with IT management apps
$1,290 per month to start a basic VCC solution.
Flexible VCC plans for your IT needs
Our services offer the flexibility to meet your needs and your budget. If not 24×7, we provide support for weekends and after-hours. Add-ons enable you to customize the Service offering as per your specific requirements. Proactive optimization of the IT infrastructure ensures efficient utilization of your IT resources.
Standard
- Service Availability & Notification
- Cloud Infrastructure Monitoring
- Servers, OS Monitoring
- Security Monitoring and Reporting
- End User Client Monitoring
- Desktop Operations Support
- L1 Service Desk - Trouble Shooting
- Incident & Event Management
- Request Fulfillment
- Notification and escalation
Gold
- L2 Escalation - Bug fix, fault resolution
- Configuration & Patch Updates
- Cost Optimization of Cloud Instances
- Virtualization
- Access management
- Security measures for Desktops & Cloud
- Server & Desktop Backup Management
- Remote Access & Resolution
- Proactive Infra Optimization
Platinum
- Application Monitoring on Servers
- Service Availability & Management
- DB Monitoring & Management
- Application Management
- Performance Management
- Architecture solutions for scale and performance
VCC service plans are available on
Fully dedicated VCC service
We provide help desk agents that are fully dedicated to your business and provide a 100% seamless environment for your end-users.
Shared VCC service
Provides full-time coverage at cost savings. The resources are shared among other clients, and still providing seamless services for your team.
We fix it before you see it.
Benefits
- Increased operational efficiency of IT support by 40%
- Simplify and streamline ticket management
- Lower time to resolution of service requests
- Accelerate IT troubleshooting and provide remote support
- Improve help desk performance and customer satisfaction
- Reduce the impact of IT incidents in a timely manner
Tools & technology capabilities
